Highlights and Milestones...
In 1984, Q'go Group, one of the leading pioneers in the travel Industry, and the only ISO9001 certified travel organization in Kuwait, established its training center which was called "Skyline Institute", with the purpose to offer professional training for the travel trade in Kuwait. Skyline Institute quickly established itself as the leading private institute of its kind in Kuwait, obtaining accreditation from IATA - The International Air Transport Association and UFTAA - The United Federation of Travel Agents' Associations.
In 2017, Q'go Group opened "City Training Institute (CTI)".
CTI is the only specialized centre in Kuwait delivering internationally recognized Travel, Tourism, Airline and Aviation Courses / Diplomas that are accredited by IATA (International Air Transport Association).
City Training Institute's full Training Diploma Program is one of the major diplomas offered with guaranteed results to assure excellent achievements in the travel industry.
On 05 May 1997 a landmark agreement was signed with Emirates Airline in Dubai whereby the full Emirates Training College Curricula is offered in Kuwait.
Business Relationships with the National Examining Board for Supervision and Management, NEBS, were resumed during the latter part of 1999 and the first program i.e. NEBS Management (Introductory Award at Certificate Level), as the first step in the career ladder of supervisory and management programs, was introduced in January 2000 and the institute was the only accredited centre for the NEBS Programs in Kuwait.
Customer Service and Soft-Skills Workshops are other ventures which were successfully implemented early in the year 2000, with the primary focus on the customer and how to create a customer service culture to ensure customer retention and maintain high service standards. Superior Customer Service training courses and workshops are among our key specialties.
In addition to being the leading specialized centre in the travel and tourism industry in Kuwait, we have diversified and expanded our training portfolio to accommodate new training and development solutions for both individuals and corporations.