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  • training@qgoaviation.com

Subject Areas :: Courses

9 Months Course.
Course Objectives:
To qualify you for a suitable position in travel and airline industry, and to provide you with the necessary skills and knowledge for this field. This Diploma covers the following modules:
  • English for Travel and Hospitality
  • Introduction to Airline Industry
  • Introduction to Hotels and Hospitality Management
  • IATA GDS Fares and Ticketing Certificate
  • Customer Service Excellence
  • Passenger Handling Skills
  • Airport Operations
  • Cabin Safety
  • Travel Agent's Operations
  • Effective Sales and Marketing
  • Practical Training in Travel Agencies/Airlines
6 Weeks Course.
Course Objectives:
To provide you with the necessary knowledge and skills that can help you to start a successful career as a travel professional, broaden your knowledge of the key business issues in the Travel and Airline industry and to learn all basic ticketing and airfare calculation procedures.
2 Weeks Course.
Course Objectives:
To provide you with the necessary knowledge and skills
To let you know the history of aviation and understand the role airports play in the economy
Discover the various airport customers and partners
Gain knowledge about the multiple operational and business functions of airports
Acquire the tools to apply your knowledge and skills to your airport environment
4 Weeks Course.
Course Objectives:
Learn about the interesting world of airport operations by understanding the airport's role in history, the various agencies, airlines and companies found at an airport along with the important roles airport's play in the local and national economies. You will also learn all about advanced technology used at airports ranging from x-ray machines to runway lighting.
4 Weeks Course.
Course Objectives:
This is a course which highlights the appeal of the Hospitality Industry by providing up to date information on related hot issues. It provides introduction to a wide spectrum of opportunities available in the field.
Course Content:
  • Study one of these three GDS systems: Amadeus, Galileo or Sabre
  • Introduction to air fares, analyzing itineraries and retrieving fares from a GDS
  • Introduction to the mileage system
  • Practice pricing one way and circle trips
  • Limitations on indirect travel, side trips and surface sectors
  • Backhauls, circle trips, journeys in different classes of service and alternative fare break points
  • Lowest combinations, round-the-world journeys, sales indicators and minimum checks
  • Currency conversion, taxes and practice ticketing
Course Content:
    This course covers all the basics of the English language and focuses on fresh new content, more visuals to introduce vocabulary and more opportunities to build fluency. This course covers the 4 key Language skills of listening, speaking, reading and writing. The primary goal of the course is to teach students the ability to communicate according to the situations, purposes, and roles. It is designed for beginners and learners who need a thorough review of basic structures and vocabulary. This course can also qualify students and act as a prerequisite to join our other training programs which require a basic knowledge of the English Language.
Course Content:
    This is a Cambridge University modular course for people who either work or plan to work in the tourism and hospitality industry. The language skills are developed from a wide range of work-related situations. Emphasize is on enabling students to fluently and confidently deal with and respond to real life situations that they may encounter during their work.
Course Content:
    English for Business Communications Course focuses on modern Business English. They are designed to meet the needs of present day organizations for fast and accurate communication in the international sphere. The course focuses on candidate's ability to perform in real business situations in English.
Course Content:
    This course is designed to teach you the fundamentals of Arabic language and enhance your Arabic communication skills in general including the key four language skills: writing, reading, listening and speaking. The course will help you understand and communicate in Arabic in a record time and will provide you with the opportunity to gain the confidence of speaking in Arabic very close to fluently after you have completed the 4 weeks course.
Coming Soon. Please contact us for more details.
Course Objectives:
    By the end of this course; participants will have a professional style when speaking to customers, also they will be able to develop professional customer service skills in engaging with customers and handling their enquiries effectively. Listen effectively, ask questions in a very professional style. Finally they would be able to identify ways that can add value to customer relationships and exceed expectations. The focus of this course is to provide participants with the correct sequencing of customer service activities and techniques that help serving customers the best way.
Course Objectives:
    By the end of this course; participants will be able to speak in greater control and charisma in front of others, find several techniques to engage with audiences immediately, after this course the participant will have very high levels of self-confidence which help the candidate to create attention and organize information in a clear and concise manner. This course is also designed to identify solutions for common speaking problems like: Eye contact, Tone of voice, Volume of speech, Clarity.
Course Content:
    By the end of this course; participants will be able to identify the "Biggest Time Stealers", which reduce the productivity at work, in order to avoid them in the future and to increase the use of time at work in a very positive way. Also by the end of the course participants would be able to acquire practical time management skills to be able to schedule, plan and prioritize work at the highest professional levels. After finishing this course participants will be able to plan and control work time and learn how to optimally use the time available by applying time management strategies that let them positively benefit from the time limits available.
Course Content:
    By the end of this course; participants will be able to understand pressure and performance management techniques, identify common causes of stress plus different types of stress either at work or at home. Understand how pressure could be helpful sometimes, participants would also know how to focus on solutions that help to reduce stress & improve interpersonal skills that help to identify and manage stress levels when dealing with others. By the end of this course participants would be able to know the difference between stress levels and lack of ability which allows them to find the link between good communication skills and decreased stress levels.
Course Objectives:
    By the end of this course; participants will be able to develop the essential selling skills and techniques needed for successful sales deals, plus understanding the crucial knowledge & information levels that will empower the participant to become a successful sales person. The aim of this course is to deliver a comprehensive understanding of the pro-active selling process. It will define a step by step sales methodology that can be successfully implemented to achieve both new business acquisition and the further development of existing customers.

Resons to join City Institute


  • Internationally Accredited Qualifications:
  • You will be awarded with IATA certificate/Diploma from the only IATA Authorized Training Center in Kuwait.


  • Locally Recognized Certificates:
  • You will be enrolled in a well-reputed leading private training institute, which is recognized by the PAAET in Kuwait and specialized in offering internationally recognized IATA, Business Management, Marketing and English Language training programs.


  • Quality Training:
  • You will acquire quality training from our highly qualified and professional team of instructors, who are IATA certified trainers, business management specialists and TEFL certified tutors and have proven track records of achievements in the training field.


  • Wide Training Portfolio:
  • You will be exposed to a wide range of specialized courses and diploma programs that are tailor-made to meet your career needs.


  • International Training Standards:
  • You will obtain superiority training from the only ISO 9001 certified training institute that adheres to international standards, curriculum and methodology.


  • Rich Learning Experience:
  • You will experience a fulfilling, interactive and enjoyable communicative learning style that involves role plays, group activities and discussions in our multi-media supported training class rooms and language labs.


  • Career Development:
  • You will gain excellent hands-on experience from the practical training we provide which will help you upgrade your knowledge, skills and attitude for better career developments.


  • Job Opportunities:
  • You will greatly benefit from our free services post any training program to help you find job or training opportunities.


  • Value for Money:
  • You will be offered highly competitive fees and will get the highest value for your money.


  • Convenient location:
  • We are located in an easily accessible place in Midan Hawally which can be easily reached by private transportation and served by public transport.


  • In-Company Training:
  • You, as a corporate client, will have the opportunity to take advantage of our customized in-company training solutions to suit your needs, timings and convenience.